Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. Save my name, email, and website in this browser for the next time I comment. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. But it becomes a "buyer beware" type market, experts said. Order processing fees are another type of convenience fee. Please enter a valid email and try again. Tickets are 100% guaranteed by FanProtect. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. That money would go entirely to Ticketmaster. The company declined to comment.) Some teams, venues, or artists put delivery delays on tickets issued to original buyers. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. However, few studies had examined this question at such a scale.. Every sale is final from the moment of purchase. Even for the buyer, searching and doing other movements on their website comes without any charges. Ticketmaster should be able to confirm this for you. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. Click the Sell Tickets button or the Sell button on the app. You can transfer as many tickets as you like. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. Taylor Swift with beabadoobee and Gracie Abrams. TM previously allowed transfer (which is why I posted) and now transfer is not available. No tickets available. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. As this price comparison shows, both services have a wide variety of seats available and are usually . I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. FanProtect service helps find replacement tickets if something goes amiss. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. Do you ever wish that online ticket booking was less expensive? [2022], Gametime vs Ticketmaster: Which Is Better For You? The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. For more information, please see our Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. All Rights Reserved. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? How can I change my bank details for my resale order? When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. "Many more fans will now have. But that market may be full of landmines for unwary buyers, experts said. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. Now what you can do is sell them to other people on the same platform. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). You are allowed to sell tickets that you bought from some other ticket seller. Not looking for Taylor Swift? That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch Help us improve this article with your feedback. These results implied that the hidden-fee buyers were misinformed about the total purchase price. Search by the artist, events, or venues on the big search bar present in the front. It allows you to become the original seller or the reseller by following a few easy steps and rules. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Something went wrong. Select the date of the event and tap on the option that says Find Tickets. See Full Review of - Ticketmaster | Stubhub. CPAC used to be a barometer. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. You will enter your community username and new password and done! Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. We accept credit card, Apple Pay, and display: none !important; "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". The firm estimates the global secondary market share will rise to $2.2 billion by 2026, representing a growth rate of about 8% a year; 44% of the revenue growth is expected to come from North America. If available, select the ticket (s) you want to sell and click Continue. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 2020 Official Top 5 Review. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Not every event will include a delivery fee. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. The fees are a gouge. Taylor Swift with HAIM and GAYLE. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. Does anyone know of another way to get ahold of their support? Why can't I sell my tickets through my Ticketmaster account? "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. }. The return policy tends to be much more flexible and easy to use. Doing so will bring you to the primary seller's page. Please consider making a one-time contribution to Vox today. I'm in the same boat. newsletter. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. display: none !important; Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. Privacy Policy. In most cases, tickets arent issued until 24 hours before the event. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. Stubhub has a much less flexible return policy. If there are tickets you can afford, buy . On the website, enter the ticket details. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. This tends to be less egregious than the fees imposed by the competition. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. seven seven = .hide-if-no-js { As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. Ticketmaster seems to be indicating the tickets are non-transferrable. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. There are a lot of differences between StubHub and Ticketmaster. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. 2. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. Primary ticket dealers and resellers for events. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. We do the research and testing so that you don't have to! You can try reaching out to Ticketmaster and see why the tickets are greyed out. See all 12 articles. Is that normal? }, + nine = sixteen .hide-if-no-js { If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Please list the steps on how to do this. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. However, you can not neglect how good Ticketmaster is at her work. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. StubHub will show you a list of available tickets along with the section, row, seat number and price. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. Its a party over here. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. 4. Yes [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. On the homepage of its website, you can search for the event you are looking for. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . I think weve already covered that.. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). What is the difference between StubHub and Ticketmaster? Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Depending on the venue, StubHub can show you a map of where each ticket's seat is. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. Tickets are 100% guaranteed by FanProtect. With that said, you may still find yourself dealing with some additional checkout fees. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Google Pay. Ticketmaster Blog. Comprehensive event search feature. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Got a confidential news tip? (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). SUGA | Agust D has announced SUGA | Agust D . Ability to get tickets without visiting box offices in person. Enter the information for your event - including the date, time and venue - then click "Search." 4. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. 2023 CNBC LLC. Buy and sell your Taylor Swift tickets today. Fees of this size are a common source of confusion and ire. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Both TicketMaster and StubHub have proprietary applications. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. After the switch, you will enter the email address you use to access the community in order to reset your password. The cheapest prices and best locations vary depending on the event, so it always helps to check both. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. Ticketmaster vs Stubhub. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Our Latest Podcast, Spotify, Apple Music, and YouTube Music Are Only Getting Bigger Which Is Great News for Niche Streaming Platforms, Meet the Artist Who Is Literally Saving His Fans Lives Our Latest Podcast, How to Game the Billboard Charts (And Why You Shouldnt), Stop Chasing Playlists and Start Building a Music Career Our Latest Podcast, UMG-Tidal Collaboration Extends to Deezer and Video-Sharing Services: The Artist-Centric Approach Is Not Limited Solely to Streaming, McDonalds Franchisees Pushing Back on Cardi B & Offset Meal, Korean Court Prohibits SM Entertainment From Issuing Shares As Hybe Charts Acquisition Plans With New Campaign, Universal Music Group Posts Double-Digit Q4 Revenue Growth, Reiterates Streaming-Reform Plans, How To Use Imposter Syndrome to Your Advantage, How Much Does TikTok Pay You? If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. Learn More. Thank you! Your email address will not be published. Press J to jump to the feed. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? Should you. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Re: Ticketmaster wont let me transfer tickets. The option of reselling tickets for sold-out shows is available. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. Ticketmaster is the "primary" seller of the Taylor Swift tour, for example. Selling ticket FAQs. Buy and sell your Taylor Swift tickets today. They'd inadvertently bought fake tickets. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. When you sell tickets through the service, there aren't any fees for listing. No. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. Tickets can be delivered to your home by mail. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Seating Area: 104. You can also see all the fees broken down at the checkout. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". These two companies often offer tickets for the same events. Remember, the receiver's email address must be different to the sender's email address. Unable to transfer Tickets Ive sold. Due to the high demand for tickets, the prices can rise to seven skies. Swift will perform more . Not every ticket includes a facility charge. Ticketmaster wont let me transfer tickets. It allows you to sell the tickets and transfer them to a new owner. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. Ticketmaster vs Stubhub: Which is Better? That doesnt make it true. How do I fix this ? It has tickets to book online like theatre, family events, sports, concerts, and other events. 1. Please consider making a one-time contribution to Vox today. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Sign up for The Goods newsletter. Data is a real-time snapshot *Data is delayed at least 15 minutes.
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