H237402VH2P0P04341Qf& 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. We contacted Clipper and were instructed to write letters to get the refund on two cards. EMC Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. A Station Agent canhelp process a ticket refund request. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper's on your phone! The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Refunds are subject to the fees in Section 10. How many people do not know and never retrieve their funds? If you ever lose your card, well replace it and restore your value for a $3 fee. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Get Morning Report and other email newsletters. Clipper App. EMC The old website used to show added values, ready to be activated, but no longer does. 0.749023 g If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Clipper is a regional transit card that can be used on all transit in the Bay Area. How can I manage the account on their behalf? If your card is registered, contact us so we can block your card from further use. H*2T0T341f& Transit pass . If you are still having trouble with your Go Pass, please contact us at. But alas, no longer on bART as they now wont let you exit like they used to. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For details about how to apply for a refund, download theClipper Cancellation Form. Key Clipper information translated to Chinese. /Tx BMC Stanford University. If this happens at any time, please call Clipper at 877.878.8883 for a refund. IMPORTANT: Clipper cards will hold funds for . Clipper is the recommended fare payment method and offers ferry customers a discounted fare. EMC To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Please contact Clipper Customer Service at 877.878.8883 to request a . When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. You can also log in to your regular Clipper account to see your balance and download a transaction history. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . No service to Chase Center atthis time,stay tuned for updates. 0.749023 g /Tx BMC Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . 0.749023 g We cannot give refunds for partially used passes or tickets. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. No. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. So what you could do is to rack up a negative balance to offset the $3 fee. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . /Tx BMC I dont think you can get back the basic Suica fee either. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Refunds are subject to the fees in Section 10. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. I have a whole collection of stored value transit cards from many places! /Tx BMC EMC To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Location of mushroom dispensaries in Oakland? But nobody did. /Tx BMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. /Tx BMC endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Someone else may be able to use it. Up and Down arrows will open main level menus and toggle through sub tier links. endstream endobj 224 0 obj <>stream /Tx BMC 0.749023 g To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Your refund request will typically be . 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Key Clipper information translated to Spanish. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. You will get a check in the mail at the address you provide. Clipper says it does not take funds away, even if. Learn More EMC H*2T0T3415Rf& Opens in new window. Q&A: Highway 101 express lanes opened Friday. EMC Use the app to manage your cards. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. What can I do with an online Clipper account? f EMC It is recommended that items of value be insured when selecting this option. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). /Tx BMC Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Transit pass refunds are subject to transit agency approval. endstream endobj 185 0 obj <. Registering your card protects your card balance and allows you to set up an online account. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. /Tx BMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Be sure to review the paper ticket fare chart at the station. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. What a scam! 0 0 10.146 10.364 re 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? EMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. New to Clipper? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. EMC Paper Tickets Orders will not load if your Clipper card balance is negative. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. /Tx BMC What should I do if my card is lost or stolen? 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream A: Many others are praying, as well. Get it back from them when you plan your next trip to San Francisco. Only registered Clipper cards are eligible for refunds. It is not available to students or postdoctoral scholars at this time. 0 0 10.1455 10.364 re The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. We recommend that you do. H237402VH2P0P04341Qf& ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Clipper is committed to protecting your privacy. $16.99 10% off. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). BART will refundpaper ticketswith a remaining value greater than $1.00. For details about how to apply for a refund, download theClipper Cancellation Form. And Orca card. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. EMC Options to Oakland Airport from Union Square. Visit the Go Pass eligibility page for more information. /Tx BMC bFrADhDwzeCJt>HJG()qCFY9Vq{$s? E\\y\F@B.DHR!"g/ Ticket Refunds. Mail the ticket(s)toBART's Treasury Department. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Learn More about the future of clipper (external link). H237402VH2P0P04341Qf& What can I do with an online Clipper account? 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Registration is easy, and its free. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Discount Cards For youth, seniors, people with disabilities and low-income adults. For youth, seniors, people with disabilities and low-income adults. EMC E\\y\F@B.THH!*o* You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Minimum monthly payments are required. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Where to Use On 24 transit services and more.
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