I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. I requested a manager and he was the manager. That is why, I decided not to shop from them. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. show ID when I used the store credit. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Host Of. They are separate companies operated by different people with different policies. Ross Return Policy Guide - Yo! Free Samples This is not a responsible and honest store. The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. So I'm out the total of 23.00 dollars. When I ask why. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. For further assistance, we also recommend you check out the official return policy page of Ross.com. The refund will be initiated only if approved by their Refund verification system. When it was time to do my return she told me she couldn't return it. V. Ross return policy sucks! I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. It can take up to five business days. 5. Returns from a check purchase will be credited to the original account. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I'm not a habitual Ross shopper. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. The store cannot sell the item to anyone else - they lose the money. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. I was really disappointed in the managements way of rudely handling this. Start Return Online. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. I purchased Be sure you really want what you are buying or you may be stuck with it. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. Yes,all that without a receipt, it is just a matter of time. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. However, I have never had a problem with returning merchandise at all. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? ross return policy debit card $12,000 in 1858 worth today. They apologized and said that they couldn't do anything about it. Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? Went to Ross at the Kendall and US1, Miami, Fl. Ross Return Policy - Here's Why Ross Returns are Important The cashier didn't know, or wouldn't tell me the reason for entering my private information. Associates returns must be done with a receipt. I tried to hold a conversation and she got ruder. Update- I did get the refund within a day or two of posting this, thank God. Return Credits. So, I wanted to exchange but cashier didn't let me. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. When I got home, he tried them on and it was too big. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. The return of gift cards is only possible with the original receipt. I bought a pair of shoes and I returned it in perfect unused condition after one month. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I'm the shopper who hates to try clothes on in a store. I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. Ross Algiers. Never had an issue with hundreds of products bought at Ross till today. However my advice to you as my fellow consumers are as follow: BETTER FOR ME! Remember that youll still need the purchase receipt. In order for a refund to be processed without a receipt (or with a gift receipt), valid ID such as a drivers license or state issued ID is required along contact information and signature. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. Therefore, the cashier deducted $24.99 from 60.92. You can explore one of the other refund avenues below instead. Tj max&Marshall's will be around. You will get your refund in the same form as the payment method. BETTER FOR ME! First Name*. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. Suck that I am I week over my stupid 30 days policy! Can you help? The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . TrippingGoat 2 yr. ago For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier. 541-301-8460 ross return policy debit card Licensed and Insured ross return policy debit card Serving Medford, Jacksonville and beyond! What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. Refunds - Walmart.com (ridiculous & unnecessary). THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. My experience at Ross' in Catonsville, MD was terrible. He added that he would accept the ID of her son who was with her. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." So, in Ross we just came to a cashier and explain what the problem was. Ros store is rubbish. Is there any other way to get my belt? It even gave a terminal information. It's a fairly common practice among large retailers nowadays. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. Return Policy | Burlington Customer Support For additional inquiries not addressed in the above FAQ, please use this form to contact us. You need to keep the item in new condition to qualify for a return. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. Ross is a California based discount department stores chain, targeting middle-income households. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! I shop at ross often and spend way too much money to be insulted like this and will not be shopping here again! The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. WOW! I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. Items returned to Ross must NOT be used, worn or altered in any way. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. Can I use my receipt as my store credit ? Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. I tried to find something to buy for the amount of 23.00 dollars could not find anything. Its also important to note that youll be stuck with store credit for the current selling price of the furniture. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. You can ask for an exchange only if the software turns out to be defective. Release. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. I will not buy from Ross any more. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? I have made plenty of returns with no issues. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. How the fuck do I a return on the register at Ross? : r/retailhell So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. You can do the contactless payment options as well for more safety. Agreed with below comment 100% they should really A 10-day period is required for a cash refund on check purchases. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. Tickets may also be required in select categories. Just BAD business ! We continue to take markdowns on this merchandise until it sells through. I never had an issue. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. If your purchase was made using a debit or credit card, any refund is issued to that same card. I had 3 at that time for a total of 41.00 dollars. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. If you don't like it then shop somewhere else. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. Alternatively, merchandise purchased online can be returned using our return-by-mail option. I do not want store credit I want my actual money back! Keeping your receipt secures the amount you will get back even if it's over 30 days. Consumers need the option of returning an item, or else they would purchase far less products. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. Your refund will be processed via your original payment method. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish. Get it together Ross. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. ross return policy clearance items. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. Returns & Refunds - Walmart.com I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. This is a fraud !! I bought a pair of shoes for my son. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. Plus, it's an item that would be put back on the shelf and resold. No, the companys policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else. 11.12.17. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! Your refund will be processed via your original payment method. Really the worst experience ever! I had all tags on the pants I was told without a receipt I get .49 back. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. They were not work an unknown to me, I just read on line what I am suppose to do with the return. What is going on. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. 4 trips, a lot of waiting in line. i did not have time to stand in line twice. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) I called the Ross I had bought the purse from. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. Only once did i sign. Returns are costly to process, restock, and ship. I should have been allowed to exchange at face value. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. Thank you. They have tags, only thing is they ripped off the part where the price was. Solved Required information A note receivable is a written - Chegg Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. You take a chance every single time you purchase something that it will break or come apart. Follow the below-mentioned step-wise guide to make a successful return. Please do not be upset with the ross employee. I know that was not true. I'm so hurt and sad by this! I am waiting for Ross to return my email about what company does collect this info. Instead, you'll receive a credit on your account that is equal to the . Home Depot Return Policy | Complete Guide | REthority Prepaid Debit/Gift cards are accepted at time of return only. Ross Return Policy - Refund & Exchange No Tag and Receipt I have been a Ross customer for close to 15 years. This lady needs some training on how to treat customers. Suck that I am I week over my stupid 30 days policy! I am DONE with Ross! All other terms of our standard Return Policy apply. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. Returns By Mail: You may return Merchandise purchased online to any open Marshalls store within 40 days of your order date. The fox chapel in pgh pa is also doing a GREAT job. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. They said my shoes were part of a different shipment and were now marked down. I have been waiting 10 minutes and she just walked in. Your refund will be processed using your original method of payment. that hold up fine. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. Items returned without a Ross tag are very hard (if not impossible) for employees to process. But before i tried to returned them she wanted me to purchase my other items first. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. I Bought 2 Jackets And Returned One Of Them The Same Day. Debit card fraud: What it is and how to get a refund on a fraudulent 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. This is just one example. I was not denied the return. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. He was nice, but I thought to myself, "since when does security does the supervisor's job?" So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. I told her majority of the items you care is name brand though. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Is that how it goes with their damaged items? I shared the information with the woman who went back to the manager who gave her the credit. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. I have the receipt!! Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . The comments on here are ridiculous. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. They refused because the receipt was one day off. returning an item where I used Kohls cash. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. It's ridiculous because I didn't see on the back of receipt that can't return to other store. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason?
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