According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Your email address will not be published. Gig tickets: How to get a refund when the show won't go on Generally; If an event is cancelled - you do not have to do anything. I entered the incorrect email when registering, how do I change it? Coronavirus outbreak: cancelled or postponed events - can I get my money back? In the case of refunds, we appreciate our customers patience while we process their request.. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. The difference between 'cancelled' and 'postponed' events is . Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We look forward to hearing from you. Sent info several times and they made every excuse under the sun. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. To post a ticket for sale on viagogo You must first register with the Site. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. viagogo is a global online marketplace for live sport, music and entertainment tickets. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Viagogo accused of listing non-existent tickets on behalf of seller Yes, add me. and that I would only receive a refund if the concert was cancelled etc. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. I was promised a refund. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. If an event is moved and you cannot make the rearranged date, you should be entitled to . Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. The court would need to determine which Class members would choose the voucher over a cash return as per the company. 6.2 Waiver of Consequential Damages; Liability Limit. "If . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. I was promised a refund because the tickets I bought were corrupt. 2.11 Ticket Fulfillment. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. This is so we can promote the sale of tickets and items that You list for sale. 6.6 No Agency. The 1975 Tour 2023. Complain to the ticketing website. 4.2 Stolen Property. 2.10 Collecting Payment. In 2020, New Zealanders were warned about buying tickets to . Dial +1 (866) 788-2482. If your event has been postponed, you do not need to return your ticket. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. At no time do We provide the Buyer's payment information to the Seller. We cannot control the policy of third-party resellers.'. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Viagogo withholding refunds for cancelled events, Which? finds drug injury lawsuits and product liability lawsuits. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. I haven't received an email confirming my order. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Additional information can be found in our FAQs and on the ticket details pages. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Taylor Swift Tickets. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Copyright (c) 2006-2023, viagogo AG. When Your Event is Canceled or Postponed. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. 4. You will be entitled to a full refund or a 120% voucher. Report Fraud Why do my tickets have someone elses name on them? . The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. To register, You must provide your real name, address, phone number, and email address. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 2.1 Requirements. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. 3.4 Indemnity. Moreover, this appears to have been Viagogos policy for an extended period. viagogo - Buy & Sell Concert, Sport & Theater Tickets 3. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. Carnaval Barranquilla Tickets. However, despite the official announcement . If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . All sales and bids are final. Travis Scott performs on stage during Wireless festival in London last year. . has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Why can't I see my order or sale in my account? Go on and tell us about your poor consumer experience. 2.5 Tax on Seller Proceeds. Including any such items constitutes a material breach of these terms and conditions. Red Hot Chili Peppers Concert Tickets. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Viagogo will never pay you after you sold your tickets and you can never get back your money. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. Since June, we've found listings for events at all of these venues on Viagogo. Terms and Conditions. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. I have been researching this company and very bad negative reviews, and practices. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. The organiser will tell you how to get a refund. We may also first deduct any amount you owe us from any amount we owe you. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. They keep finding excuses as to why it has not been processed. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. If this is also unsuccessful We will not offer a refund. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Arctic Monkeys Tickets. Please note this does not include any Tax that may be payable on fees We are required to pay. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Read Customer Service Reviews of www.viagogo.com - Trustpilot Harry Styles Concert Tickets. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. I would love to join this lawsuit as I am in the same boat! If you fancy a viagogo event roulette then use this company. 6.9 Change or Suspension of Site. However during the pandemic the response times may slow down. What is the viagogo complaint handling process? Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed Viagogo 'refusing to refund fans' for gigs cancelled in pandemic . I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Can I Get a Refund from Viagogo? - GetHuman (you can see two date on their site) The Eagles are playing that night at the American Airline Center. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. StubHub to refund canceled events after pandemic complaints Viagogo reviews, customer feedback & support. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This is so frustrating its been 2 years !!! 2.17 Season Cards. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. I bought tickets for Rammstein before the pandemic and they would not refund me. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Please add me to this list as I am almost 100% sure I got scammed. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. The Weeknd Concert Tickets. Sellers should use our automated online confirmation process. . CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Explain your case the best you can. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. You will receive an email notification from Viagogo explaining the same. Getting a refund on an event ticket - Citizens Advice They also had another 150.00 dollars worth of fees per each ticket. Read more ts would be ready 48 . Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . 6.3 Allocation of Risk. Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Be the first to hear about special offers. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Top Class They do not say they are going to charge such fees per a ticket . Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Let us know in the comments! If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Thus, the ticket price shown (before our fees) may include Tax as appropriate. Also,directly on our website! We disagree with such restrictions and think they are not beneficial to fans. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 'It's been a bit of a headache and I don't know where I stand with anything.'. 2.9 a) Exception to Sellers Obligation to Confirm. How do I get a refund from a ticket seller? - Which? If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We may investigate complaints and violations of our policies. My partner has a job where he is required to go away at the last minute. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 6.9 Change or Suspension of Site. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Refunds, therefore, aren't applicable. 5.1 Investigations. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). All Rights Reserved. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. 2. They will not give me any explantion for this. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. This does not prevent us from varying these terms without reference to them. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Terms and Conditions - viagogo ticket exchange If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Even after I provide my bank statement to them and their . document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Romeo Santos Tour 2023. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More.
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