This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. This site does not include all credit card companies or all available credit card offers. The cruise lines plan their itineraries to mitigate this risk. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. 1. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. These two rivers are the most popular routes in European river cruising. Viking Cruise Offers Viking Mississippi cruise passengers hit by cancellations Global warming is indeed having an effect on European rivers. This requirement was enacted after we booked this trip . Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. Guests and travel advisors with affected departures have been notified. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. On 10/14, we filed a claim with Trip Mate. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. This happened 52 days before sailing. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. 2022. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. There are no uniform river flows and water levels are unpredictable. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Expires March 31, 2023. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Think 3 times before booking with Viking!!! They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. BBB Business Profiles generally cover a three-year reporting period. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". If water levels fall, riverboats can have trouble sailing all the way to Budapest. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Viking River Cruises has left an official reply on this complaint. Only in very rare circumstances are the sailings canceled outright. Should your cruise be canceled, the cruise line will also offer compensation. Most all other cruise lines have dropped this mandate. 3. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. They offered us a voucher for 125% or a cash refund. Booking 6819824. The sailings. At this point we feel it's discrimination and want our money refunded. I won't be booking any future cruise with them. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. Why didn't Viking pay to dock? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. (The consumer indicated he/she DID NOT accept the response from the business. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. We said yes. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. Just return on our river cruise . What does Viking do Nothing. We are not asking for anything other than our money back. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Just realized that the cruise booked was from Antwerp to Amsterdam. Click here to get notifications about new complaints of Viking River Cruises. We rebooked for 2022 on 11/30/2020. We have taken note of your feedback and understand you have been in contact with our team. At Viking, your experience means the world to us. That is all it took, I was hooked. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. 12 reviews. This will surely increase the credibility of your complaint. We booked the *********** cruise with Viking prior to COVID *****************. Very disappointed with Viking River Cruises - Fodor's Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . Europe Is Reopening For Vaccinated Travelers: See It Via These Viking Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. After an This was a question that I asked myself before booking my Rhine River cruise. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Cruise Lines Planned Reopenings: The Complete List We also ensure all reviews are published without moderation. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. The trip was for September 2020 but was cancelled due to the pandemic. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. return trip Munich to EWR I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. International Association of Better Business Bureaus. Obviously, we cannot go on the trip. Passes which had been canceled since BA flight had been late. As a matter of policy, BBB does not endorse any product, service or business. Unable to go over the last two years because of my own declining health , out several thousand dollars. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. 23. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. By. Desired outcome: During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. Taking over the Hilton in Taupo NZ, they were obnoxious. Viking already runs a number of river cruises. Posted September 18, 2021. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Our points-obsessed staff uses a plethora of credit cards on a daily basis. The draft is the amount of vessel that is below the water line. We accepted and paid an additional insurance premium. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. River Cruises Respond to Austrian Lockdown, Impact on Sailings It is February 1st today and I went online to book excursions for a trip almost 3 months from now. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. BBB Business Profiles may not be reproduced for sales or promotional purposes. Viking is bringing back river cruises to Europe in July. We paid 529+40 USD purchasing fees each for the tickets. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Viking Cruises | Cruise Ship List - Delta Skymiles Cruises Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Looks like our September cruise to the Fjords is in the process of being cancelled! If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. "We are currently evaluating itineraries that call. That's our policy. Cailey Rizzo. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We will not be booking with Viking again. "We will not cancel any cruises," said Shreiner. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Cruise lines cancel Ukraine and Russia calls - Travel Weekly My bag is still missing and I will request (!) We purchased Travel Protection Insurance. Thank you. Viking booked the hotels for these excursions. Not for the voucher amount. Vikings inability to resolve an issue with their on line booking. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. scott@travelcodex.com, For updates: Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Information provided by various external sources. Viking's move follows announcements from other cruise operators saying they are . In June, there were places along the Po that completely dried up. Viking Chief Health Officer Dr. Raquel . Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing I complained initially that I was not given a direct flight. Disappointed with Viking Cruises cancellation policy. I have three times tried to contact Viking, by phone, email, and chat. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Courtesy Sheila Davies. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Four excursions that I wanted are already sold out. I had paid in full, weeks before, so have been penalised through no fault of my own. That' our policy,. With many Christmas markets closed, river cruise lines cancel sailings We will be again canceling our trip. Booking number: *******. London was on an older plane with 3 seats on the left and right. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. My husband and I were excited about our long awaited cruise next May. Viking Cruises. After 5 Viking It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Telling us that a voucher has no cash value is a shoddy business practice at best. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . Not every river cruise line takes the same stance. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. The couple shore excursions we went on were lame and horrible. You dont cruise in Egypt in June/July because its too hot. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Unfortunately, my husband unexpectedly passed away last month. River flows are never static and are subject to fluctuations that are unpredictable. Call to book now: 1-800-207-7286. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Scheduled and rescheduled elder family care and pet sitting services. Sheila Davies is a retired gas industry professional based in Northumberland, England. An insult! The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. Refund on premium air payments that we did not receive in premiumservice. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Its not an American company so they feel like they can treat Americans any way they want. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . We use dedicated people and clever technology to safeguard our platform. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. But our plea was denied. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. If have a river cruise planned for the end of the summer or the fall, should you be concerned? Sandi. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. Any comments Viking? European Cruise River Levels Are Falling To Critical Levels - Travel Codex Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. (I doubt theyll get that right). This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Desired outcome: We are told now that change is not possible at all because vouchers have expired. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing.
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