Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. When picking up the car, every driver must present their licence. Wisecars will process your cancellation refunds in 7 days. We used in October 2022. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Keep copies of all relevant documentation you are asked to complete. Wisecars does not own or operate any Car Rental Companies. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Find out how we combat fake reviews. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. There rating is probably false and it never mentioned a basic passage. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. If you choose to pay for the service using a credit card, your credit card details are not stored by us. They may be needed if you wish to make a claim. If this is the case, it will be clearly stated on your voucher. Please inform the car rental company straight away if your rental car gets damaged. This information must be sent via email and give Wisecars the relevant details of the incident. Please note, we only delete personal data on the request of the individual. Your voucher is normally issued 48 hours before the pick-up time. We also ensure all reviews are published without moderation. ONWise users may obtain an online cancellation quote through our contract administration platform. Some Car Rental Companies in some rental countries may also require an International Driving Permit. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. They were cheap but the quality of the car was the worst I have ever seen on a used car. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. The Car Rental Company must give its consent to repairs and replacements. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. My issue has been resolved. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. If you are involved in an accident, the local police and the Car Rental Company must be contacted. My trip to NZ had to be cancelled due to the cyclone that hit the area. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. It is one of the scummiest business models I have ever seen. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you are involved in an accident, the local police and the Car Rental Company must be contacted. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. It is entirely up to the Car Rental Company whether they decide to do so or not. Some Car Rental Companies in some rental countries may also require an International Driving Permit. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Replies to negative reviews in < 24 hours. It said and I'll recap ,"NOTHING more to pay ". What's Wisecars' cancellation policy? Please note, we only delete personal data on the request of the individual. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Dear Sara,Thank you for contacting us! rj vlemnyt. 2023 Wisecars. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Your voucher will clearly state the address of your vehicle supplier. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please read carefully the terms of the Car Rental Agreement before signing it. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. In peak periods this may not be achievable. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. If you have any questions, please feel free to contact us. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. However, you will not be entitled to a refund if: Please check if you provided the correct email address. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Your browser settings can be set to inform you before receiving a Cookie. If not, you will need to purchase the cover at the car rental company counter. Surely it's illegal in USA to drive with no insurance. Click on Menu "Subscriptions". You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Wisecars customer support is available 24/7. If additional information is required, the process may be extended for another 28 calendar days. If additional information is required, the process may be extended for another 28 calendar days. Amendments can only be made up to 48 hours before the pick-up time. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. There might be differences based on offers. Minimum age requirements on larger cars may also be higher at some locations. Even a basic insurance. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. What's Wisecars' cancellation policy? I had rented cars for myself and others through Wisecars many times. Garantljuk, hogy minden rtkels vals. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Wisecars will not sell or rent any personally identifiable information. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Consider the cancellation policy. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. The rules that apply to the main driver also apply to any additional drivers. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. In that case, please contact your bank for additional details. All bookings include free cancellation up to 48 hours before the pick-up time. They will need to show their drivers license, which they must have held for at least two years. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Please note, under no circumstances is the fuel included in the rental price. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Dear Allan,Thank you for sharing your customer service experience with us! Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. You can upgrade your car before you start your trip. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 We will send you your rental voucher 48 hours before your pick-up time. All persons driving the vehicle must be in possession of their driving license at all times. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Thanks! We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Your contract for car rental will be between you and the Car Rental Company. You will have to leave a deposit for the fuel. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Cancellation Protection can be purchased only at the time of booking and is not refundable. Use small print to hide from truth. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Keep copies of all relevant documentation you are asked to complete. Anyone can write a Trustpilot review. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. You can also find this information on the confirmation voucher. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. @ Vicpak. %title% %offer% Tbb. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. I reached out to Wisecars, who were really understanding of the issues I encountered. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. All this experience and expertise is aimed to ensure you get the best experience. Lorem ipsum dolor sit amet, consectetur adipiscing elit. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Amendments can only be made up to 48 hours before the pick-up time. All rights reserved. The permit you may need depends on which country youre visitingand how long youre staying. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Even worse, they've created hundreds of fake 'good' reviews to fool people. You can present the voucher either in a printed version or a digital form (such as from your smartphone). In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. 2023 Wisecars. Wisecars is an online vehicle rental broker. This one doesn't really need an explanation. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Reply from Wisecars. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Yes. Fill in your personal information and state your request. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). We can accept no further responsibility when there is no out-of-hours service available. Minimum age requirements on larger cars may also be higher at some locations. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Expired or provisional licences will not be accepted. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time.
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